Terms and Conditions
Last updated: 17 June 2025
1. Introduction
Welcome to Spray Foam Removal Advice ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services, including our lead access payment system. By accessing or using our services, you agree to be bound by these Terms.
2. Service Description
We provide a platform that connects spray foam removal companies with customers seeking spray foam removal services. Our services include:
- Lead generation and customer matching
- Payment processing for lead access
- Customer contact information sharing
- Business directory services
3. Lead Access and Payment Terms
3.1 Payment Plans
We offer two types of lead access with dynamic pricing:
- Standard Access: Access to customer details with potential sharing with other companies
- £100 when sent to 1 company only
- £200 divided by number of companies when sent to multiple companies (e.g., £100 each for 2 companies, £67 each for 3 companies)
- Exclusive Access (£200): Permanent exclusive access preventing other companies from accessing the same lead
3.2 Payment Processing
All payments are processed securely through Stripe, Inc. ("Stripe"). By making a payment, you agree to Stripe's Terms of Service and Privacy Policy. We do not store your payment information on our servers.
3.3 Access Rights
- Payment grants immediate access to customer contact information
- Standard access may be shared with other qualified companies
- Exclusive access is permanent and blocks all other companies from accessing the same lead
- Access cannot be transferred to third parties
3.4 Lead Quality Guarantee & Refund Policy
🛡️ 100% Lead Quality Guarantee
We guarantee that every lead provided is genuine and represents a customer actively seeking spray foam removal services. If you find that a lead does not meet these quality standards, we will provide a full refund.
Refund Eligibility:
- Customer is not genuinely seeking spray foam removal quotes
- Contact information provided is inaccurate or invalid
- Customer explicitly states they did not request removal services
- Lead information contains significant inaccuracies affecting project viability
Standard Policy: Outside of our quality guarantee, payments are generally final upon successful access to customer information to protect customer privacy and prevent system abuse.
4. User Obligations
4.1 Professional Standards
By using our services, you agree to:
- Provide professional, high-quality spray foam removal services
- Respond to customer inquiries promptly and professionally
- Provide accurate quotes and realistic timelines
- Maintain appropriate insurance and certifications
- Comply with all applicable laws and regulations
4.2 Data Protection and Privacy
- Customer information is confidential and must only be used for providing spray foam removal services
- You may not share, sell, or distribute customer information to third parties
- You must comply with UK GDPR and data protection laws
- Customer data must be stored securely and deleted when no longer needed
4.3 Prohibited Activities
You may not:
- Use customer information for purposes other than providing spray foam removal services
- Share login credentials or access with unauthorized parties
- Attempt to circumvent payment systems
- Engage in fraudulent or deceptive practices
- Harass or spam customers
- Violate any applicable laws or regulations
5. Privacy and Data Protection
We are committed to protecting your privacy and the privacy of customers. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms. We comply with UK GDPR and applicable data protection laws.
6. Intellectual Property
All content, trademarks, and intellectual property on our website remain our property or that of our licensors. You may not reproduce, distribute, or create derivative works without our express written permission.
7. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
8. Stripe Payment Processing
Payment processing services are provided by Stripe, Inc. By making a payment through our platform, you acknowledge and agree to be bound by Stripe's Terms of Service (available at https://stripe.com/legal) and Privacy Policy (available at https://stripe.com/privacy).
9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
If you have any questions about these Terms, please contact us at:
Spray Foam Removal Advice
Email: legal@sprayfoamremovaladvice.co.uk
Website: sprayfoamremovaladvice.co.uk
Important Notice
By using our payment system and accessing customer leads, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our services.